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How We Protect Your Privacy

When you open an account with us, your personal information — from your DANA or OVO wallet link to your withdrawal requests — stays secure and private.

Account security comes firstPayment data encryptedNo selling your information
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REACH OUT ANYTIME

Contact Us About Your Privacy

Live Chat Open the chat window in your account lobby during your session.
Email Support Send privacy inquiries to our support team.
Account Settings View and update your personal details, linked payment methods, and communication preferences directly in…
SECURE BY DESIGN

How We Keep Your Data Safe

Encryption Standard

All account data and payment transactions are encrypted using industry-standard SSL protocols. When you deposit via DANA or withdraw to your OVO wallet, that connection is encrypted end-to-end.

Payment Processor Trust

Your QRIS and GoPay details are handled by certified payment providers in Indonesia. We never store your full card or wallet credentials on our servers; only a secure reference token.

Session & Device Tracking

We log your login IP, device fingerprint, and browser type to spot unauthorized access. If we detect unusual activity on your account, we'll notify you immediately.

Data Retention Policy

We keep your account data for as long as your account is active, plus one year after closure for regulatory compliance. Deleted accounts are purged unless local law requires longer storage.

Third-Party Limits

We only share data with payment processors, fraud-detection services, and local authorities where local law permits. Marketing partners never receive your personal information without explicit consent.

Your Privacy Rights

You have the right to request access to your data, correct inaccuracies, and ask for deletion where local law permits. Contact our support team to exercise these rights; we respond within 30 days.

Privacy Policy FAQ

Your account data remains encrypted and inaccessible to the lobby after closure. We retain it for one year to comply with payment regulations in Indonesia, then delete it. You can request immediate deletion by contacting our support team in writing.

We store transaction records — including DANA deposits, OVO payouts and QRIS transfers — for at least three years for tax and compliance reasons. After that period, records are archived securely. You can download your transaction history from your account anytime.

No. Your password is hashed using encryption and is never readable by our staff. Even if someone accessed our database, your password remains protected. We encourage you to use a unique, strong password and never share it via email or chat.

Yes. In your account settings under Privacy Settings, you can uncheck the 'marketing communications' box. You'll still receive essential account and payment notifications; promotional emails will stop within 24 hours.

Only authorized members of our support and fraud-investigation teams can view your account under strict confidentiality agreements. They investigate issues like unauthorized logins or disputed transactions, then report findings to you directly.

Session cookies expire when you log out. We use a small persistent cookie to remember your language and device preference, which helps us load your lobby faster next time. You can clear all cookies in your browser settings anytime.

Open your account and go to Payment Methods. You'll see the last four digits and expiry date of each linked wallet or bank account. If you need to change or remove a payment method, click 'Edit' and follow the prompts.